Services
Support 

TechCall™ Solutions: 

Enterprise software and customer support
Video Streaming Events, Flash, Windows Media Player
Vertical software solutions, Web based software solutions
Network engineering support
CAD software training and support 
Communications hardware technical diagnostics
PC and Server hardware installations
Peripheral configurations and validation of hardware failure
Hospitality and Hotel Internet and wireless support (24/7)
Retail package software training and support
Database management systems
Hotel DSL Services support
Router configuration and VPN remote installation 
Streaming video production and web delivery systems
Communications server and web collaboration software
Designer Cell phone and Repair center support
Mobile Video Camera and GPS peripherals

Option One:  9 AM - 9 PM ET, 8 AM - 8 PM CT, 7 AM - 7 PM MT, 6 AM - 6 PM PT Monday - Friday
Option Two:  24 hours, 7 days a week (24/7)

Features

• All U.S. based technicians and customer service reps.

• Technical supervisor on duty at all times

• Customized database for customer tracking 

• Reports with summary activities

• Monthly reports with detailed encounter analysis (custom option)

• Customer surveys for satisfaction metrics

• Rapid implementation of call center and help desk solutions

• Service levels with 24 hour, 7 days per week coverage

• A+ certified personnel for enterprise systems and network support services
  

Unique Capabilities

• Remote control of customer PC without downloading software

• Customer can remote control technicians PC for training purposes.  Calls can be recorded and stored in digital format

• File transfer and PC updating during a support session 

Call Toll Free for Information 1-800-705-8060